CELG(4)-10-11 : Paper 3
The Housing Associations of Wales: Measuring the Impact IV
Draft Report
October 2011
Executive Summary
This report
was commissioned by Community Housing Cymru (CHC) and prepared by
the Welsh Economy Research Unit (WERU) at Cardiff Business School.
It is the fourth iteration of a series,; the first
of which took place in 2008.
Housing
Associations (HAs) or Registered
Social Landlords (RSLs) are
not-for-profit voluntary bodies. They are fast becoming the
principal business model for the provision of good quality,
affordable homes for those in housing need. They are also are an important agent in
supporting housing-led regeneration and social care and, as they
continue to deliver the Welsh Housing Quality Standard, are
modernisers of the social housing stock in Wales. Revenue surpluses
are reinvested to provide housing and to safe-guard stock. HAs are
managed by boards of volunteers, comprising professionals, local
councillors, and tenants.
The process of Large Scale Voluntary Transfer continues apace in Wales, and there are over 70 RSLs under the CHC umbrella with over 30 of these involved in new housing development (source: CHC). The Community Housing Directory for Wales (2010/11) reports that 119,220 homes are currently provided by CHC members (latest estimates take this figure to over 140,000 including recent transfers). This figure does not include the social housing stock that is currently managed by Ceredigion, Gwynedd and Blaenau Gwent, although all three have now undergone voluntary transfer. CHC member organisations now employ over 10,500 people[1] in total (including both full and part-time employees). The WERU economic impact assessment contained within this report includes organisations covered by the Financial Statements of Welsh Housing Associations (2010). These organisations account for over 7,500 people employed either full or part time.
The Welsh Government has published a number of documents which indicate their intention to raise the standard of housing in Wales. The One Wales (2007) programme set a target of increasing the supply of affordable homes by 6,500 in Wales by 2011.
The WERU research process detailed here was also accompanied by a count of new homes provided by RSLs using the template originated in 2008, as set out below:
· Number of additional homes by local authority area and tenure.
· Number of additional homes by local authority area and SHG/non SHG.
· Number of additional homes by local authority area which were built, renovated or acquired.
The latest data collection exercise by CHC indicates that 2,033 new homes were provided during the year 2010/11 by RSLs. This means that the target of 6,500 new homes set by ‘One Wales’ has been exceeded by 23%. Of the new homes provided during 2010/11, a total of 1,820 (or just under 90%) were achieved through Social Housing Grants (SHG) [see Appendix Table A2].
Results of the Economic Impact Assessment
In 2010/11 Welsh HAs spent an estimated £802m (including operational expenditure, staffing costs, construction spend and maintenance/ major works). Table E1 shows how much of this expenditure was retained in Wales
Table E1 Estimated Gross Spending of Welsh HAs in Wales by category 2010/11
|
£m |
Percentage of all Welsh HA spend |
Maintenance, repair and upgrading (includes WHQS spend) Construction |
200.4
177.4 |
32.0
28.4 |
Direct Labour costs |
174.0 |
27.8 |
Other |
27.0 |
4.3 |
Land acquisition |
16.2 |
2.6 |
Transport/post/telecoms |
8.2 |
1.3 |
Finance and business services |
7.0 |
1.1 |
Rents and rates |
4.8 |
0.8 |
Energy/water |
3.6 |
0.6 |
Training services |
3.2 |
0.5 |
Consumables (stationery) |
2.9 |
0.5 |
Hotels/ Distribution |
0.6 |
0.1 |
Total |
625.3 |
100.0 |
* ‘Other’ includes items such as ‘depreciation of stock’ and ‘other estate costs/management charges’.
Welsh Input-Output tables detail transactions between different sectors of the economy and allow the effect of the target sector to be traced through the entire Welsh economy. These indirect impacts (supplier effects plus induced-income effects), shown in Table E2, are estimated to be £739 million of additional output in the region, £310 million of additional gross value added, and additional employment to service this extra demand of 11,600 Full-Time Equivalents (FTEs).
For every one full time person employed by a housing association, nearly two other jobs are supported elsewhere in the economy.
The combined direct and indirect economic impacts are shown in Table E2. In 2010/11 HAs supported a total output of £1,541m, gross value added of around £484m, and an estimated 17,900 FTE jobs in Wales.
Table E2 Estimated Economic Impacts of the Housing Associations of Wales on the Welsh Economy 2010/11
|
Direct Impact: HA Sector Output/ Employment |
Indirect Impact: (Supplier effect + Induced Income effect) |
Total Impact |
Output £m |
802 |
739 |
1,541 |
Gross Value Added (GVA) £m |
174 |
310 |
484 |
Employment: Full Time Equivalents (FTEs) |
6,300 |
11,600 |
17,900 |
* To provide an estimate of the direct GVA impact, total wage spend of Welsh HAs was used. This total should be treated as indicative only.
** The direct employment estimate is calculated from HAs covered in the 2010 Financial Statements of Welsh Housing Associations
Table E3 Estimated Regeneration Spend (excluding staff costs)
Spending Category |
£m 2010/11 |
Maintenance, repair and upgrading (includes WHQ |
235.8 |
Brownfield construction |
162.0 |
Greenfield construction assoc. with regeneration |
18.0 |
Training budgets |
3.6 |
Community Regeneration projects and other expenditure |
6.0 |
Total |
425.4 |
Note to Table 4.1: Survey information provided a partial account of brownfield spending as a share of total construction spend. This data was supplemented by studying the activities of non-respondents, as portrayed on their websites and in company reports.
The contribution of Housing Associations to regeneration continues to be important particularly with respect to working towards WHQS, and with increases over the previous year reflecting the impact of the latest LSVTs.
This report has been prepared by the Welsh Economy Research Unit (WERU) at Cardiff Business School for Community Housing Cymru (CHC). It is the fourth iteration of an exercise first carried out in 2008. Each report uses a consistent method, notwithstanding the introduction of up-dated Input Output Tables for Wales for the 2010 report. As with previous years, spending information was gathered from HA members (using the survey questionnaire which appears in the Appendix), and this with the Global Accounts has been used to estimate the economic impact of HA activity in Wales. The survey exercise was accompanied by a request for information from respondents on additional homes provided by them during the year. WERU acknowledges the support given by CHC in gathering this information from their membership.
The last four years have proved to be difficult for the construction industry, experiencing a persistently subdued private housing market. Conditions for first time buyers have shown little or no improvements as mortgage terms remain stringent. This has ramifications for the social housing sector. The demand for housing is ever increasing even as these providers face real cuts in public funding and harder-to-access investment finance. The public sector has high expectations of Housing Associations over and above their core contribution in terms of social housing provision: they play a key role in regeneration, they are active in the green agenda and they help to maintain capacity within construction.
The lengthy and meticulous process of Large Scale Voluntary Transfer continues. The activities of 34 HAs are included in the 2010 Global Accounts. Reported headline achievements throughout the year include:
- Building Enterprise - a bid to improve key service delivery via the development and support of social enterprises and community assets within the housing sector.
- Journeys into work - a bid to develop a strategic employment model for the housing sector. It aims to engage and support hard to reach social housing tenants through support, training, qualifications and work experience through to sustainable employment.
CHC is working with WEFO and the sector to ensure these bids and are hopeful that the following projects will be approved by late 2011:
These and other elements of HA work are explored in subsequent sections. Chapter 2 provides a brief context and review of CHC and HA activity in 2010/11. Chapter 3 presents the results of new work undertaken to provide estimates of the economic impact of the activities of HAs on the Welsh economy. Chapter 4 then provides a brief review of the contribution made by HAs to regeneration and the green agenda.
· To promote the voluntary housing sector in Wales.
· To help relieve financial hardship through low cost housing provision.
· To provide a range of related support services.
· To facilitate all aspects of provision of low cost social housing.
· CHC works with Shelter Cymru, Cymorth Cymru and The Chartered Institute of Housing.
· Lobbying at Welsh party political conferences.
· Regulatory Board for Wales.
· Continue to build links with Welsh Local Government Association (WLGA).
2.9 The first National Housing Strategy, “Better Homes for people in Wales”, published in 2001, set out the principle that all households in Wales should have the opportunity to live in decent quality homes. The Welsh Housing Quality Standard (WHQS) was adopted in 2002 to address the improvement of the physical condition of social rented housing stock. Social landlords in Wales have until 2012 to meet these standards. A number of Local Authorities are unable to meet the costs of achieving the WHQS and this, coupled with a bar on local authorities borrowing private finance for housing, has driven the transfer of stock to Registered Social Landlords (such as HAs).
2.10 To date, Large Scale Voluntary Transfer of housing stock has resulted in 8 local authorities transferring their allocation: Bridgend (to Valleys to Coast Housing); Monmouthshire (to Monmouthshire Housing); Rhondda Cynon Taff (to RCT Homes); Torfaen (to Bron Afon Community Housing); Merthyr Tydfil (to Merthyr Valleys Homes); Conwy (to Cartrefi Conwy); Newport (to Newport City Homes); and Ceredigion (to Tai Ceredigion). More recently Gwynedd stock has transferred to Cartrefi Cymunedol Gwynedd, Blaenau Gwent to Tai Calon Community Housing and Neath Port Talbot to NPT Homes, but their results are not yet reported in the latest Global Accounts. There have been some rejections: Swansea, Wrexham and the Vale of Glamorgan. Caerphilly and Flintshire are expected to ballot in this year and next year respectively. The Local Authorities of Cardiff, Carmarthenshire, Denbighshire, Pembrokeshire and Powys expect to achieve WHQS.
2.11 In 2005, the Welsh Assembly Government required HAs to join a consortium in order to qualify for Social Housing Grant (SHG). These Consortia were anticipated to generate collaborative working and achieve cost savings through scale economies. Table 2.1 below shows the Welsh Housing Consortia
Table 2.1 Welsh Housing Consortia, 2011 (2010)
Name |
Members include: |
Primary coverage |
Approximate No. of staff |
DEVCO |
Cynon Taf Community Housing Group, Hendre Group (of which Hafod is part), Merthyr Tydfil HA, RCT Homes |
South, Mid and West Wales |
1556 (1,150) |
GENuS |
Melin Homes, Newport Housing Trust, Seren Group, Monmouthshire Housing, Tai Calon |
South East, and Mid Wales |
794 (980)
|
Gorwel |
Bro Myrddin, Cantref, Family HA, Grŵp Gwalia, Pembrokeshire |
South, West and Mid Wales |
1225 (1,000) |
Integrate |
Cadarn, Cadwyn, Cardiff Community, Coastal, Taff, United Welsh, and Valleys to Coast |
South, and South West Wales |
769 (1,000) |
Syniad |
Linc-Cymru, Pennaf Group, and Wales & West HA, |
North, South East, Mid and West Wales |
608 (400) |
Undod |
Tai Clwyd, Tai Eryri, First Choice, Mid Wales, and North Wales |
North and Mid Wales |
373 (400) |
2.12 The Welsh Assembly Government One Wales document (2007) articulated the ambition that “...all households, in all communities and irrespective of their means, can afford a decent home...” with a commitment to support an increase in the supply of affordable homes by 6,500 in Wales over a four year period. The existing regulatory framework for these ambitions was tested by an independent review, commissioned in October 2007 by Jocelyn Davies AM, the Deputy Minister for Housing. These findings were published in June 2008 as the Essex Review.
2.13 In 2008, linked to WERU’s work CHC sent out the first survey to consortia representatives in tabular form as follows:
· Table 1: Number of additional homes by tenure and local authority area.
· Table 2: Number of additional homes by SHG/non-SHG and local authority area.
· Table 3: Number of additional homes which were built, renovated or acquired.
2.14 This survey showed that 1,533 new homes were provided during 2007/08 by RSLs, with most of this new provision achieved through SHG (842 new units or 55%), and the remainder non-SHG comprising of units built through innovative ventures by the HAs themselves or planning gain (Section 106 agreements). [2]
2.15 In the summer of 2008 the Welsh Assembly Government announced it would make available up to £5m extra for a mortgage rescue scheme to prevent homeowners who faced repossessions from being made homeless. By May 2009, £9.5m had been made available under this initiative, with grant funding of £5.8m approved, helping 88 families. In total 150 families will have been helped by the scheme.[3] Also, towards the end of 2008, the Welsh Assembly Government secured an additional £42m of funding from the Strategic Capital Investment Fund to support the provision of 500 additional homes to 2011, and brought forward £12m of SHG in 2008/09 with a further £28m to be available in 2009/10 to support RSL schemes.
2.16 In 2009 CHC repeated the 2008 survey exercise. This survey indicated that 2,142 new homes were provided during the year to 2008/09 by RSLs. Of these, 1,198 (or 56%) were achieved through Social Housing Grants, and 103 (or 4.8%) through SCIF.
2.17 The 2010 survey counted 2,286 new homes for the year 2009/10 provided by RSLs. Of these 1,470 (or 76%) were achieved through SHG, and 147 (or 7%) were provided through SCIF. This means that from 2007 to 2010 5,961 additional homes have been provided.
2.18 The latest data collection exercise indicates that 2,033 new homes were provided during the year 2010/11 by RSLs. Of these, 1,820 (or just under 90%) were achieved through Social Housing Grants (SHG) [see Appendix Table A2].
2.19 Between 2009 and 2011 CHC has set out to play a fully involved role in the implementation of the Essex Review. This is work in progress focusing on providing appropriate support to HAs in area of self-governance, regulation, rent benchmarking and Homebuy.
2.20 With an ever-tighter squeeze on funding, CHC also deploys its resources on accessing EU convergence funding, and in exploring and supporting innovative ways of accessing private funding.
2.21 A subdued economy means hardship for some, and costs imposed on people in Wales using ‘loan sharks’ are exorbitant. Home collected credit costs can exceed £80 for every £100 pounds lent. Housing Associations in Wales with CHC were instrumental in setting up Moneyline Cymru, which provides an affordable alternative to loan sharks. Crucially CHC mediated between Welsh HAs and Welsh Government to raise loan capital and revenue support from the DWP Growth Fund.
2.22 There are now five high street outlets in South Wales. Moneyline Cymru mitigates the need to use punitive credit agents, especially around Christmas and to cover costs of school trips and uniforms. Moneyline is a social business whose loan charges cover costs only.
2.23 Moneyline continues to receive support from CHC and the HA membership by both defraying revenue costs and through advertising its products to prospective customers. The six key HA representatives who first commissioned a feasibility study into affordable credit in Wales, liaised with the East Lancashire Moneyline, and developed the product range, now make up part of the Management Committee (which is a sub-board of the East Lancashire Money line). They are currently working to increase support for the Initiative so that it can be rolled out across Wales.
2.24 To date, Moneyline Cymru has loaned over £3m (amounting to 6,000 loans) and has encouraged over 2,500 people into saving. It won the 2011 Credit Today Responsible Lender of the Year Award. Community Housing Cymru won funding from the Big Lottery to provide a money advice service to help Moneyline Cymru customers with budgets, debt management and making the most of their incomes.
2.25 The estimated full role of HAs to the Welsh regeneration effort and green agenda is discussed in more detail in Section 4 of this report. It is sufficient here to note the highlights of work done by CHC and its membership in relation to these agenda. For example, the Community Regeneration Network (chaired by Nigel Draper of Valleys to Coast) has been set up to probe and disseminate knowledge and best practice. It was instrumental in the development of the Centre for Regeneration Excellence Wales (CREW).
2.26 Arbed funding is available to help fund the installation of whole house energy efficiency measures. The initiative was established in 2009 to lever in and manage investment into improving the energy performance of Welsh homes (but also buildings in general). The programme has many potential outcomes with respect to reducing climate change and fuel poverty as well as contributing to the regeneration effort in Wales.
2.27 Phase 1 comprises 28 area-based, home energy efficiency and renewable energy schemes (commissioned by WG in March 2010) and funded through SCIF. WG’s £30m initial investment was matched by £31m from social housing providers, councils and energy companies. The money has been deployed to support a variety of fuel poverty reduction measures including the installation of solid wall insulation, solar panels, solar heated hot water and improved heating systems to well over 6,000 low-income homes. These were completed by Spring 2011.
2.28 Phase 2 received Welsh European Funding Office approval in Spring 2011 to set up a programme of area-based investment into energy efficiency, and renewable measures and technologies, in existing homes. This comprises funding and retro-fitting fuel efficiency measures in some 4,800 existing homes in deprived areas of Wales. £45m of funds are available for the project.
Figure 3.1 Estimation of Net Economic Impact in Wales
Table 3.2 Estimated Gross Spending of Welsh HAs by category 2010/11
|
£m |
Percentage of all Welsh HA spend |
Construction |
253.4 |
31.6 |
Maintenance, repair and upgrading (includes WHQS spend) |
235.8
|
29.4
|
Direct Labour costs |
174.0 |
21.7 |
Other * |
65.0 |
8.1 |
Land acquisition Transport/post/telecoms Finance and business services |
30.5 12.8 10.5 |
3.8 1.6 1.3 |
Energy/water |
7.2 |
0.9 |
Rents and rates |
4.8 |
0.6 |
Training services |
4.0 |
0.5 |
Consumables (stationery) |
3.2 |
0.4 |
Hotels/ Distribution |
0.8 |
0.1 |
Total |
802.0 |
100.0 |
* ‘Other’ includes items such as ‘depreciation of stock’ and ‘other estate costs/management charges’.
Table 3.3 Estimated Gross Spending of Welsh HAs in Wales by category 2010/11
|
£m |
Percentage of all Welsh HA spend |
Maintenance, repair and upgrading (includes WHQS spend) Construction |
200.4
177.4 |
32.0
28.4 |
Direct Labour costs |
174.0 |
27.8 |
Other |
27.0 |
4.3 |
Land acquisition |
16.2 |
2.6 |
Transport/post/telecoms |
8.2 |
1.3 |
Finance and business services |
7.0 |
1.1 |
Rents and rates |
4.8 |
0.8 |
Energy/water |
3.6 |
0.6 |
Training services |
3.2 |
0.5 |
Consumables (stationery) |
2.9 |
0.5 |
Hotels/ Distribution |
0.6 |
0.1 |
Total |
625.3 |
100.0 |
* ‘Other’ includes items such as ‘depreciation of stock’ and ‘other estate costs/management charges’.
Table 3.4 Estimated Economic Impacts of the Housing Associations of Wales on the Welsh Economy 2010/11
|
Direct Impact: HA Sector Output/ Employment |
Indirect Impact: (Supplier effect + Induced Income effect) |
Total Impact |
Output £m |
802 |
739 |
1,541 |
Gross Value Added (GVA) £m |
174 |
310 |
484 |
Employment: Full Time Equivalents (FTEs) |
6,300 |
11,600 |
17,900 |
* To provide an estimate of the direct GVA impact, total wage spend of Welsh HAs was used. This total should be treated as indicative only.
**The direct employment estimate is calculated from HAs covered in the 2010 Financial Statements of Welsh Housing Associations.
Table 4.1 Estimated Regeneration Spend (excluding staff costs)
Spending Category |
£m 2010/11 |
Maintenance, repair and upgrading |
235.8 |
Brownfield construction |
162.0 |
Greenfield construction assoc. with regeneration |
18.0 |
Training budgets |
3.6 |
Community Regeneration projects and other expenditure |
6.0 |
Total |
425.4 |
Note to Table 4.1: Survey information provided a partial account of brownfield spending as a share of total construction spend. This data was supplemented by studying the activities of non-respondents, as portrayed on their websites and in company reports.
· Training, education and skills
· High Quality Research
· Dissemination of Information
· Exchange of best practice.
Cartrefi
Cymunedol Gwynedd Cyf (CCG) was set up in April 2010 with the
transfer of 6,300 homes from Gwynedd Council following a
‘yes’ vote from tenants in March 2009.
CCG is an Industrial and Provident Society with charitable rules
and is a registered social landlord (RSL). CCG is regulated and
registered with the Welsh Government and is a not-for profit
organisation. The primary purpose of the organisation is to provide
affordable rented homes to those in most housing need.
The need to deliver WHQS improvements was the main driver of change
in Gwynedd like many other areas in Wales, with the local authority
unable to meet costs associated with improving its stock. The
transfer of stock has ensured a £136 million investment in
homes over a period of 5 years, and £446 million over 30
years.
CCG’s Board is responsible for leading the organisation by
providing strategic direction and operational governance. The Board
is also responsible for ensuring that all promises made to
tenant’s in the Offer Document are fulfilled. Board members
monitor and challenge officers to ensure that CCG achieves its
objectives and maximises its resources.
There are 12 voluntary members on the Board - four tenant members, four independent members and four nominated by Gwynedd Council. Alongside the Board sit four Committees – Finance, Audit, Operations and Human Resources. The Committees have the time to delve deeper into subject matters and make recommendations to the full Board.
Vision
CCG’s
vision is to become the leading community-led provider of
affordable homes in Gwynedd, using knowledge, skills and resources
to develop and enrich local communities and protect the
area’s unique environment and culture.
Values
· We are effective and reliable – it is important that we keep to our word and deliver our promises
· We are flexible and provide the services people want in ways to suit them
· CCG provides accessible and local services
· We are fair and honest with our customers
· We aim to be innovative and welcome new ways of working to increase choice
· We are committed to developing and protecting the economy and culture of Gwynedd
Key facts
· 6,300 homes for rent
· 390 sheltered homes
· Around 250 employees based at 10 locations around Gwynedd
· 5 year WHQS investment programme worth £136 million
· Maximising local economic benefits and securing a lasting legacy is central to investment programme objectives through unique procurement policy
· 12 CCG workers supported on multiskill course through Coleg Menai, the local further education college
· 30 apprenticeships created through WHQS investment by CCG and its contractors
·
Innovative procurement policy means five north Wales based
businesses have secured WHQS related contracts worth almost
£10 million
CCG Initiatives
·
To maximise local benefit through WHQS investment CCG has
introduced a procurement model which gives Gwynedd businesses a
greater chance of securing WHQS related work. The traditional model
used by housing associations to deliver similar investment
programmes means using one or two major contractors for the whole
scheme. The strategy at CCG is to divide the work, with almost half
the contracts available to SMEs and the remainder to one main
contractor. Pre-qualification criteria to tender for the smaller
contracts were simplified to encourage local companies to submit
bids.
·
To facilitate the procurement model CCG has employed officers
directly to manage the supply chain and to provide support to the
SMEs to manage their contract requirements. Successful companies
have been awarded four year contracts rather than 12 months
offering more stability.
·
Lovell Partnership has been appointed as the main WHQS contractor.
As part of their agreement they are obliged to employ and offer
training opportunities locally. They have already taken on around
30 people in the area and awarded several contracts to Gwynedd
businesses.
· CCG is a tenant focussed organisation – five tenant forums have been set up to ensure the tenant’s voice is heard at the heart of the organisation and is key when decisions are made. Tenants have been involved in appointing contractors on the WHQS programme and evaluating their work.
·
A Customer Panel has also been set up which allows CCG tenants to
participate and get involved if attending meetings is not for them.
Questionnaires are sent to their homes and their views gathered
through telephone surveys.
· The Neighbourhood team has been strengthened following transfer with two new Community Wardens employed. The wardens hold monthly surgeries for tenants on estates and are responsible for monitoring anti-social behaviour.
·
A Junior Warden scheme during the 2011 summer holidays meant
fifteen year six pupils from different schools across the county
were given the opportunity to attend awareness sessions as
well as help out with estate clean-ups and gardening. The six week
scheme culminated in an awards ceremony to mark the
youngsters’ achievements.
·
To mark a year since transfer CCG held two family fun days –
one in Bangor and one in Dolgellau. Hundreds of tenants attended
the events and were able to meet staff and prospective WHQS
suppliers as well as enjoy a host of different activities and take
part in competitions.
·
With input form tenants CCG has produced a DVD explaining how they
can prepare themselves and their homes for WHQS work. The film
provides practical advice as well as information on who to contact
at CCG before during and after the work.
·
CCG has an annual Community Benefit Fund worth £250,000
available for local initiatives. The initiatives do not have to
originate from tenants and can benefit whole communities.
· CCG has a policy of employing bilingual staff giving local people the opportunity to work through the medium of Welsh, this also means that customers receive a service in the language of their choice.
·
A protocol has been implemented to facilitate communication with
Gwynedd Council members. Councillors have one point of contact at
CCG which simplifies the process and provides a better and more
efficient service as well as quicker response times to their
queries.
·
CCG has facilitated mobile and flexible working for staff through
the Sun Secure Global Desktop which is a web based solution that
provides access to workplace desktop from any PC with internet
access.
· A flexible mobile repair service has also been developed through Opti-time and Consilium Total Mobile systems wich means CCG can offer appointments to tenants.
· CCG has provided training for prospective tenant Board members after nomination and pre-ballot. The training was designed to give potential board members an insight into the role and responsibilities of being a tenant Board member.
Tai Calon Community Housing was established in July 2010 following
the transfer of just over 6200 homes from Blaenau Gwent County
Borough Council. Of the tenants that voted 72.9% voted in favour of
transfer. Tai Calon has adopted a Community Mutual structure
whereby all tenants and leaseholders can be members and so are the
‘owners’ of the organisation.
Tai Calon is based in state of the art offices on the outskirts of Blaina in Blaenau Gwent.
The Board is made up of 15 volunteers, comprising a third tenant members, a third Council members and a third independent members.
The Board has established the Mission for the organisation which is:
- To deliver our promises, improving homes and lives.
And a medium term vision of creating:
- Excellent homes and services to make our communities proud.
The Board has developed the organisation’s first Corporate plan which focuses on both core service delivery and investing in the communities in which Tai Calon works. The plan is underpinned by the agreed organisational values:
- Tenant focussed
- Listening and learning
- Respect
- Excellent
- Open
Tai Calon currently employs over 260 staff including its own Property Services team which carries out the responsive repairs service.
The ‘Promises’ to tenants developed through the pre transfer consultation process have been the operational driver for the first year. Tenants were very clear that improving homes and the services they receive were their priorities for the business. Tenants also recognised the community investment and regeneration opportunities that came from investing £111m in tenants’ homes and gave a clear mandate to officers to pursue these objectives within the first year.
Tenants have been placed at the heart of the organisation’s policy and strategy development processes. A diverse yet robust involvement and engagement structure has ensured that tenants are involved at all levels of Tai Calon e.g. tenants were involved developing the specification for the Welsh Housing Quality Standard work, reviewing Invitations to Tender during the OJEU process and appointing contractors. As part of the governance arrangements tenant and leaseholder members have formed a body that act as a scrutiny vehicle holding both the Board and the senior management team to account.
Tenants also directly monitor the outcomes of policies - for example, they undertake all of the satisfaction survey work for the responsive repairs service.
Key Facts
· Tai Calon manages 6200 homes in Blaenau Gwent. Most of the homes are two and three bedroom houses but there are also some four bed roomed properties, flats and maisonettes and eleven sheltered housing schemes. A third of the housing stock is of non traditional construction
· Tai Calon is investing £111m in tenants’ homes in its first five years. It has completed its year one WHQS internal improvement programme utilising the Genus consortium procurement framework, and has recently commenced it’s year two work following the appointment of nine contractors selected through its own OJEU framework process.
· Tai Calon invested in supporting small and medium enterprises prior to the release of the OJEU notice through training and information events, for example outlining the process of preparing pre qualification questionnaires. 9 lots of varying sizes were also used to allow smaller contractors to bid based on their capacity. 7 of the contractors that won lots with Tai Calon are classed as small or medium enterprises and seven are based in South Wales.
· Employment rates within Blaenau Gwent are low in comparison to other parts of Wales. Tai Calon is developing opportunities to create jobs and training places. In its first year 5 apprentices were recruited to the Property Services Team, contractors carrying out the WHQS works have agreed to employ twelve apprentices; 4 trainees have been placed with Tai Calon through Jobmatch and all have secured full time employment; 2 Go Wales Graduates have worked with the organisation with one securing employment in Tai Calon’s Communications team.
Examples of Tai Calon’s Initiatives
·
Since July 2010 38 new jobs in the organisation have been created
· 236 kitchen and 158 bathroom refurbishments and 396 heating systems were completed in the 8 months of the first financial year
· An internal Tenant Liaison Officer function was introduced to support tenants through the internal improvement process
· Tai Calon forged links with key partners for the benefit of its tenants e.g. local credit union, the local authority, the Health Board, Communities First and the Police
· The organisation is focusing on the social and business benefits of procurement and appointed a dedicated manager to lead this
· Value for money is a key objective and resources have been invested in developing a response to this.
· A Quality and Design Forum was established to develop and review policies for the repairs and assets functions of the organisation. It has also been the vehicle to appoint contractors, review performance and develop service standard surveys.
· A Membership Scrutiny Committee made up of tenants and leaseholders is in place that holds the Board to account and is working with the Executive Team in the self assessment process
· An Equalities Panel has been established made up of a diverse range of tenants to ensure Tai Calon meets it legislative and moral obligations around equality and diversity
· An Environmental Improvement Fund has been set up for communities to bring forward neighbourhood and community based projects
· A Time banking scheme has been established to incentivise tenant and leaseholder engagement and active citizenship within neighbourhoods
· A focus on reducing void properties has resulted in void numbers reducing from over 321 in July 2010to 202 in October 2011
· All staff have undergone customer excellence training in Tai Calon’s first year
· A leadership development course has been established for the organisation’s leaders
· An Economic and Financial Inclusion Strategy and working group have been developed to support tenants in these hard economic times
· Tai Calon’s involved tenants have been recognised through an award from TPAS Cymru
· The Chief Executive sits on the Local Service Board for Blaenau Gwent
· Tai Calon supports social enterprise, housing the Young Wales project within its building
· Tai Calon is working in partnership to deliver low level employment and training projects on its estates e.g. Construction taster days with young people
· It is using social media to communicate key messages i.e. Facebook and Twitter
Tai Ceredigion was launched on 30 November 2009, after a successful ballot of tenants. Tai Ceredigion is a not-for-profit registered social landlord which is registered with the Welsh Government and under the Industrial and Provident Societies Act 1965. In common with other housing associations, Tai Ceredigion invests any surpluses back into the business.
Tai Ceredigion has 15 Board Members - 5 Council nominees, 5 tenants and 5 independent representatives. The Association is based in Lampeter and currently employs 127 members of staff. It has an Executive Team comprising the Chief Executive, Deputy Chief Executive, Director of Housing and Support and Director of Property Services. The Senior Management Team includes managers from all departments of the Association.
Tai Ceredigion's values recognise the importance of its role within the local community and include having the Welsh Language at the heart of our business, being a good employer with opportunities for career development, focussing on meeting the housing and employment needs of local people, striving to improve the local economy and paying attention to the wider regeneration and community development needs of the county.
Tenant involvement is at the heart of everything that is done at Tai Ceredigion. As well as tenant Board Members, a Tenants Monitoring Group meets monthly with the Executive Team to monitor all aspects of the Association's performance. Tenant Inspectors have been trained to ensure that the standard of works carried out to homes is in line with that agreed. A Tenant's Liaison Panel involves itself in producing key documents such as the newly launched Tenants Handbook and reviewing key policies such as the Anti-Social Behaviour Policy.
The main promise within the Offer Document produced in the run up to Transfer was to bring all properties up to the Welsh Housing Quality Standard. Tai Ceredigion has taken an innovative approach to procuring the works developing the principles contained within the Welsh Government's Can Do Toolkit. During the last year local businesses and contractors have been going through the long tendering and interviewing process to be selected to undertake the improvements programme to bring every Tai Ceredigion home up to Welsh Quality Housing Standard by December 2014. Tai Ceredigion had promised to build on the previous work done by the County Council with local contractors and has done this by making them aware of the building contracts going out to tender and helping them to find independent advice and support with bidding for those contracts.
Key
facts:
·
Tai
Ceredigion manages 2,227 properties through Ceredigion. These
include 1,876 general needs properties and 351 sheltered
properties.
·
We have 138
leaseholders who purchased their properties under the Right to
Buy.
·
Tai
Ceredigion plans to spend £35m on WHQS works by December
2014.
·
127
staff
· A DLO of 44 craftsmen
Other Tai Ceredigion initiatives include:
·
Piloting green energy solutions for affordable warmth for tenants
in rural areas with E.ON
·
Developing community projects for play areas and community gardens
(for example, securing £28,000 for the Plannu Llanafan
project, funded by the Tidy Towns initiative)
·
Installing computers with internet access and Nintendo Wii and Wii
fit into all sheltered schemes to allow the tenants to keep active
and to socilaise with each other and visitors to the schemes.
·
Tai
Ceredigion has secured £675,000 of Arbed funding to provide
green energy improvement to homes in areas of Ceredigion which were
in desperate need of affordable warmth.
·
Tai
Ceredigion has secured £125,000 of European funding to
for a brand new estate caretaking and
handyperson service called ‘Gwasanaethau Medra
Services’; which will deliver tidier estates and more help
for our elderly and disabled tenants and leaseholders.
·
Our Community Inclusion Advisor has identified £52,101.95
additional income for tenants through benefits which have not been
claimed etc.
·
Focusing on local job creation and offering apprenticeships.
10 apprentices to date (2 have recently completed their training
and have gained contracts of employment with the Association, with
a third to finish in the coming weeks) and 2 Go Wales graduate
placements.
·
Helping communities by fund raising for local charities by raising
sponsorship through taking part in local events.
·
To tie in
with Tidy Wales week (19th –
25th September
2011) Tai Ceredigion organised ‘skip days’ for its
tenants on various estates throughout the county. The events were
hugely successful with up to 2 skips filled at a number of estates.
The aim of the scheme was to improve the local environment at the
housing estates by allowing residents, who were unable to access
large waste collections to dispose of large household waste
appropriately.
· Primary school pupils and sheltered housing tenants have got together in Aberystwyth to form, what is believed to be, Wales’ first Intergenerational Club. The Club was officially launched on Wednesday 13 July at Plas Crug Primary School. A partnership between Tai Ceredigion, Plas Crug Primary School and the Strategy for Older People, Ceredigion County Council, has seen the bringing together of Primary school pupils and sheltered housing tenants to establish an Intergenerational Club. Over the course of the first two meetings, the pupils and older people have identified a range of activities that they would like to do together as well as establishing ground rules for the Club. Activities proposed for future Club meetings include cooking (and eating), music and singing, art, computers, clothes, book and film clubs, photography, crafts, walking and games.
Selected Bibliography
Adair, A. Berry, J., McGreal, S.,Deddis, W., Hirst, S. (1999), The Financing of Urban Regeneration, Land Use Policy. 17,3, 147-156.
Community Housing Cymru and the Welsh Assembly Government (2010), Embracing Change: The 2010 Financial Statements of Welsh Housing Associations, Cardiff, CHC & WAG.
Community Housing Cymru (2007), Activity and Accountability, Cardiff, CHC.
Community Housing Cymru (2007), The Community Housing Directory for Wales 2007/8, Cardiff, CHC.
European Funding Opportunities for the Social Housing Sector, March 2009.
Essex, R. and Hirst, C. (2011), Low carbon skills requirements for the regeneration and built environment professional services sector in Wales. Research Project 01 for the Centre for Regeneration Excellence Wales (CREW) June 2011.
Flint, J. and Kearns, A. (2006), Housing, Neighbourhood Renewal and Social Capital: The Case of Registered Social Landlords in Scotland European Journal of Housing Policy Vo. 6 No 1 pp 31-45.
Lupton, M., Jones, M, Davies A., Tipporeddy, H (2011), Appreciating Assets, Chartered Institute of Housing and Savills, January 2011 http://www.cih.org/policy/appreciatingassets-jan11.pdf last accessed 26th July 2011.
National Assembly for Wales (2001), Better Homes for People in Wales: A National
Housing Strategy for Wales, Cardiff, NAW.
Price Waterhouse Coopers (2011), Funding affordable housing – New options for housing associations? A Public Sector Research Centre publication http://www.pwc.co.uk/eng/publications/funding_affordable_housing_new_options_for_housing_associations.html last accessed August 5th 2011.
Rhodes, J. Tyler, P. Brennan, A (2005), Assessing the Effect of Area Based Initiatives on Local Area Outcomes: Some Thoughts Based on the National Evaluation of the Single Regeneration Budget in Urban Studies Vol. 42 N. 11 pp 1919-1946.
Shelter Cymru (2008), A Sustainable Option? – Home Ownership and Mortgage Possession Actions in Wales, Swansea,SC.
Wales Audit Office (2005), Regeneration a simpler approach for Wales, Cardiff, WAO.
Welsh Assembly Government (2006), Social Housing Grant Management Guide, issued by the Housing Directorate (July 2006), Cardiff, WAG.
Welsh Assembly Government (2007), One Wales: A programme agenda for the
Government of Wales, Cardiff, WAG.
Welsh Assembly Government (2008), Essex Report, Affordable Housing Task and Finish Group- Report to the Deputy Minister for Housing. June 2008.
Commissioned October 2007 in context of the One Wales document. Cardiff, WAG.
Welsh Economy Research Unit (2008), The Housing Associations of Wales: Economic Impact Assessment 2008, WERU, Cardiff Business School.
Williams, P. (undated) Private finance for a social purpose: mortgage lenders and housing associations on the UK in Housing Finance International. Pp 9-16 http://www.housingfinance.org/uploads/Publicationsmanager/0306_Hou.pdf (last accessed August 2nd 2011).
Table A1 |
Additional Homes provided 2010/2011 by Tenure (Source: CHC) |
||||||||||||
|
Integrate |
Gorwel |
DEVCO |
Syniad |
GENuS |
Undod |
Total |
||||||
LA Area |
Rented |
LCHO |
Rented |
LCHO |
Rented |
LCHO |
Rented |
LCHO |
Rented |
LCHO |
Rented |
LCHO |
|
Isle of Anglesey |
|
|
|
|
|
|
12 |
9 |
|
|
46 |
2 |
69 |
Gwynedd |
|
|
|
|
|
|
|
|
|
|
57 |
|
57 |
Conwy |
|
|
|
|
|
|
|
|
|
|
59 |
27 |
86 |
Denbighshire |
|
|
|
|
|
|
96 |
13 |
|
|
32 |
16 |
157 |
Flintshire |
|
|
|
|
|
|
81 |
|
|
|
7 |
12 |
100 |
Wrexham |
|
|
|
|
|
|
35 |
|
|
|
24 |
14 |
73 |
Powys |
|
|
|
|
|
|
7 |
|
1 |
|
18 |
|
26 |
Ceredigion |
|
|
16 |
|
|
|
|
|
|
|
9 |
|
25 |
Pembrokeshire |
|
|
94 |
17 |
|
|
|
|
|
|
|
|
111 |
Carmarthenshire |
|
|
54 |
18 |
|
|
|
|
|
|
|
|
72 |
Swansea |
40 |
28 |
35 |
|
|
|
|
|
|
|
|
|
103 |
Neath Port Talbot |
76 |
23 |
2 |
|
|
|
|
|
|
|
|
|
101 |
Bridgend |
57 |
|
|
|
43 |
1 |
18 |
|
|
|
|
|
119 |
Vale of Glamorgan |
104 |
11 |
|
|
1 |
|
16 |
|
|
|
|
|
132 |
Cardiff |
151 |
12 |
|
|
26 |
1 |
9 |
|
|
|
|
|
199 |
Rhondda Cynon Taf |
22 |
|
|
|
38 |
11 |
|
|
|
|
|
|
71 |
Merthyr Tydfil |
|
|
|
|
62 |
|
2 |
|
|
|
|
|
64 |
Caerphilly |
123 |
|
|
|
|
|
|
|
4 |
|
|
|
127 |
Blaenau Gwent |
21 |
|
|
|
|
|
41 |
|
7 |
1 |
|
|
70 |
Torfaen |
|
|
|
|
|
|
|
|
55 |
32 |
|
|
87 |
Monmouthshire |
|
|
|
|
|
|
|
|
49 |
32 |
|
|
81 |
Newport |
|
|
|
|
|
|
|
|
93 |
10 |
|
|
103 |
Totals RSLs |
594 |
74 |
201 |
35 |
170 |
13 |
317 |
22 |
209 |
75 |
252 |
71 |
2033 |
Total |
668 |
236 |
183 |
339 |
284 |
323 |
2033 |
||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total rented |
594 |
|
201 |
|
170 |
|
317 |
|
209 |
|
252 |
|
1743 |
Total LCHO |
|
74 |
|
35 |
|
13 |
|
22 |
|
75 |
|
71 |
290 |
Table A2 |
Additional Homes provided 2010/2011 with and without grant (Source: CHC) |
||||||||||||||||||
|
Integrate |
Gorwel |
DEVCO |
Syniad |
GENuS |
Undod |
Total |
||||||||||||
LA Area |
SHG |
NON-SHG |
|
SHG |
NON-SHG |
|
SHG |
NON-SHG |
|
SHG |
NON-SHG |
|
SHG |
NON-SHG |
|
SHG |
NON-SHG |
|
|
Isle of Anglesey |
|
|
|
|
|
|
|
|
|
21 |
|
|
|
|
|
46 |
2 |
|
69 |
Gwynedd |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
57 |
|
|
57 |
Conwy |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
56 |
30 |
|
86 |
Denbighshire |
|
|
|
|
|
|
|
|
|
109 |
|
|
|
|
|
37 |
11 |
|
157 |
Flintshire |
|
|
|
|
|
|
|
|
|
81 |
|
|
|
|
|
18 |
1 |
|
100 |
Wrexham |
|
|
|
|
|
|
|
|
|
35 |
|
|
|
|
|
36 |
2 |
|
73 |
Powys |
|
|
|
|
|
|
|
|
|
7 |
|
|
1 |
|
|
18 |
|
|
26 |
Ceredigion |
|
|
|
16 |
|
|
|
|
|
|
|
|
|
|
|
9 |
|
|
25 |
Pembrokeshire |
|
|
|
111 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
111 |
Carmarthenshire |
|
|
|
71 |
1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
72 |
Swansea |
68 |
|
|
29 |
6 |
|
|
|
|
|
|
|
|
|
|
|
|
|
103 |
Neath Port Talbot |
99 |
|
|
2 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
101 |
Bridgend |
|
57 |
|
|
|
|
43 |
1 |
|
18 |
|
|
|
|
|
|
|
|
119 |
Vale of Glam |
115 |
|
|
|
|
|
1 |
|
|
16 |
|
|
|
|
|
|
|
|
132 |
Cardiff |
92 |
71 |
|
|
|
|
26 |
1 |
|
9 |
|
|
|
|
|
|
|
|
199 |
Rhondda Cynon Taf |
22 |
|
|
|
|
|
38 |
11 |
|
|
|
|
|
|
|
|
|
|
71 |
Merthyr Tydfil |
|
|
|
|
|
|
62 |
|
|
2 |
|
|
|
|
|
|
|
|
64 |
Caerphilly |
123 |
|
|
|
|
|
|
|
|
|
|
|
4 |
|
|
|
|
|
127 |
Blaenau Gwent |
19 |
2 |
|
|
|
|
|
|
|
41 |
|
|
8 |
|
|
|
|
|
70 |
Torfaen |
|
|
|
|
|
|
|
|
|
|
|
|
82 |
5 |
|
|
|
|
87 |
Monmouthshire |
|
|
|
|
|
|
|
|
|
|
|
|
81 |
|
|
|
|
|
81 |
Newport |
|
|
|
|
|
|
|
|
|
|
|
|
91 |
12 |
|
|
|
|
103 |
Totals RSLs |
538 |
130 |
|
229 |
7 |
|
170 |
13 |
|
339 |
0 |
|
267 |
17 |
|
277 |
46 |
|
2033 |
Total |
668 |
236 |
183 |
339 |
284 |
323 |
2033 |
Table A3 |
Additional Homes provided in the financial year 2010/2011 (Source: CHC) |
||||||||||||||||||
|
Integrate |
Gorwel |
DEVCO |
Syniad |
GENuS |
Undod |
Total |
||||||||||||
LA Area |
Built |
Reno vated |
Acquir ed |
Built |
Reno vated |
Acquir ed |
Built |
Reno vated |
Acquir ed |
Built |
Reno vated |
Acquir ed |
Built |
Reno vated |
Acquir ed |
Built |
Reno vated |
Acquir ed |
|
Isle of Anglesey |
|
|
|
|
|
|
|
|
|
21 |
|
|
|
|
|
44 |
|
4 |
69 |
Gwynedd |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
54 |
|
3 |
57 |
Conwy |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
28 |
30 |
28 |
86 |
Denbigh |
|
|
|
|
|
|
|
|
|
109 |
|
3 |
|
|
|
9 |
5 |
34 |
157 |
Flintshire |
|
|
|
|
|
|
|
|
|
78 |
|
|
|
|
|
3 |
4 |
12 |
100 |
Wrexham |
|
|
|
|
|
|
|
|
|
35 |
|
1 |
|
|
|
19 |
1 |
18 |
73 |
Powys |
|
|
|
|
|
|
|
|
|
|
6 |
|
1 |
|
|
18 |
|
|
26 |
Ceredigion |
|
|
|
16 |
|
|
|
|
|
|
|
|
|
|
|
9 |
|
|
25 |
Pembrokeshire |
|
|
|
92 |
|
19 |
|
|
|
|
|
|
|
|
|
|
|
|
111 |
Carmarthenshire |
|
|
|
45 |
5 |
22 |
|
|
|
|
|
|
|
|
|
|
|
|
72 |
Swansea |
40 |
|
28 |
20 |
|
15 |
|
|
|
|
|
|
|
|
|
|
|
|
103 |
Neath Port Talbot |
58 |
4 |
37 |
|
|
2 |
|
|
|
|
|
|
|
|
|
|
|
|
101 |
Bridgend |
57 |
|
|
|
|
|
43 |
|
1 |
16 |
1 |
1 |
|
|
|
|
|
|
119 |
Vale of Glamorgan |
74 |
8 |
33 |
|
|
|
|
|
1 |
16 |
|
|
|
|
|
|
|
|
132 |
Cardiff |
92 |
6 |
64 |
|
|
|
26 |
|
1 |
|
|
9 |
|
|
|
|
|
|
199 |
Rhondda Cynon Taf |
22 |
|
|
|
|
|
40 |
|
9 |
|
|
|
|
|
|
|
|
|
71 |
Merthyr Tydfil |
|
|
|
|
|
|
62 |
|
|
|
|
2 |
|
|
|
|
|
|
64 |
Caerphilly |
115 |
|
8 |
|
|
|
|
|
|
|
|
|
|
|
4 |
|
|
|
127 |
Blaenau Gwent |
21 |
|
|
|
|
|
|
|
|
41 |
|
|
6 |
|
2 |
|
|
|
70 |
Torfaen |
|
|
|
|
|
|
|
|
|
|
|
|
61 |
4 |
22 |
|
|
|
87 |
Monmouthshire |
|
|
|
|
|
|
|
|
|
|
|
|
67 |
|
14 |
|
|
|
81 |
Newport |
|
|
|
|
|
|
|
|
|
|
|
|
95 |
|
8 |
|
|
|
103 |
Totals RSLs |
479 |
18 |
171 |
173 |
5 |
58 |
171 |
|
12 |
316 |
7 |
16 |
230 |
4 |
50 |
184 |
40 |
99 |
2033 |
Total |
668 |
236 |
183 |
339 |
284 |
323 |
2033 |
||||||||||||
Total built |
479 |
|
|
173 |
|
|
171 |
|
|
316 |
|
|
230 |
|
|
184 |
|
|
1553 |
Total renovated |
|
18 |
|
|
5 |
|
|
|
|
|
7 |
|
|
|
4 |
|
|
40 |
74 |
Total acquired |
|
|
171 |
|
|
58 |
|
|
12 |
|
|
|
16 |
|
|
50 |
|
99 |
406 |
[1] This figure reflects current direct employment in HAs as at October 2011 and is higher than the figure used for modelling the economic impact which is based on the 2010 Financial Statements of Welsh Housing Associations.
[2] The terms ‘home’ and ‘unit’ are used interchangeably in this report as per HA convention.
[3]http://wales.gov.uk/topics/businessandeconomy/recession/news/3130993/?lang=en